Options. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. The brown box outside is all broken, please see the photo. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. All our contact methods can be found here - Regarding the phoneline itself - is. Solved: I lost service on Tuesday 3rd Jan. A repull of the cable will be at the discretion of the technician. My broadband failed totally on 27 June. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. on 06-02-2023 17:20. However if my rerouting requires reconnection outside my property boundary (See pic) she said Virgin cannot help. Switched to Sky and they've been fine. 15 if we don’t turn up on the promised day of an. Change or cancel a technician appointment. Automatic compensation under Ofcom rules is £9. My Virgin Media; Shop; Help; Community FAQ Sign in. 1 Kudo. He also denied virgin use Kier. So thats now 2 days I've had to take off work for. Once he finished doing that, he then left advising me to restart my router and the Internet should be back up and running. They told me an engineer would visit. I would recommend keeping the conversation to one channel so as not to confuse things. Nothing has happened. They then sent me the engineer's. we have now been told we can get it so re ordered it is suppose to be getting installed on the 7th feb. Our technicians are fully trained to fix all TV boxes at your home, so even if the appointment was arranged because of a specific issue, our technician will aim to fix any new ones. No Internet after engineer cam to fix intermittent issue 😒. They removed the old radiator but left the new one leant up against the wall (not attached/plumbed in). . Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. If everything is correct, click Confirm. Spoke to Virgin Media engineer who didn't really have a clue - was telling me when my network was losing connection over the past month and what my broadband speed is !!. Select My Account then click on order tracking. If you charge me £25 for a wasted visit then I'll be charging you for my time at. on 16-10-2022 19:44. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. I've wasted hours and hours over the past few months on the phone to Virgin and still nothing has happened. Calling up they say they can't tell us when they'll arrive and to make an account online. . I'm not in the UK and had to arrange for someone to arrive at 4 p. Networking and WiFi. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Status pages said no problems. Calling up they say they can't tell us when they'll arrive and to make an account online. Jowa21. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. Forum Team. You can be confident that we will do everything we can to ensure that it is put right. How do Virgin continue to trade/lie/fail to perform. It's now nearly 1pm and the My VM app still says between 1pm and 6pm. I understand that your concern is with regards to the installation of Virgin Media services. Community; Volt. Hi @nickygalea, We have a dedicated page on our Community Forums along with a page with more details on our website for further information, but essentially what the switchover means is that your landline service will instead operate via your broadband router using. Kindest regards, David_BnRe: Booking engineer Phone. Upon contacting customer service to inquire why, they informed me that the engineer hadn't attended as the pre installation work (which I hadn't been. 3 weeks ago. Options. Virgin Media will charge you £10. We then had a call last week saying that there were no engineer appointments available and the original date. Check the condition of your phones. Cue several months of waiting. Phone. 17-08-2022 15:17 - edited 17-08-2022 15:37. @shina67 If your services are now running again it is likely that the issue was caused by an external fault. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. an English call centre. Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which could extend our network to up to. Sign in . Options. I. on 09-02-2023 18:55. Excellent news , thanks for the update and we're pleased this has now been sorted for you. He didnt even bother trying, just wanted to go home. That is the date you start the compensation clock from. . App then says we need an engineer, and. 00 for the 3 broken appointments. • If you select Change Network Settings > From here, you can change or update your WiFi settings. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. cancel. 150 from a VM phone, 0345 4541111 from any other phone, or wait here (might be a couple of days) for VM staff to pickup. Virgin Media services are only available in eligible Virgin Media network areas. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I reset the hub after the update and since then I have had no home phone. . Have been through all the processes. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. No one ever calls back. 25 per day if VM fails to activate the services by 11. Ran diagnostics, no success so had to book an engineer visit. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Moving home with Virgin Media. 00 for a broken appointment when they didn't show up. Who are these external contractors they are using for the contract pull and why have they not managed to turn up for 5. Arranged to work from home with my. Having been almost caught out by a Microsoft Scam, taking a similar form, I was suspicious, particularly as they did not know my name, but they did know (or guessed) that I was a. . . Free interview details posted anonymously by Virgin Media interview candidates. Could I please change my Engineer . Virgin TV 360. 2. If it's more than just digging a small trench beneath grass/soil then there's a fair chance your installation may not be able to go ahead on the day and have to be rearranged until a suitable method can be agreed and preparations made. . A technician was apparently booked to visit on 26. There are 10 types of people: those who understand. m. There may also be a £9. Go to solution. Stream from Virgin Media. Repairs and servicing of Virgin Media equipment come at no extra cost. 3. I have read some quite troubling threads on the forum of people seemingly being fobbed off with delay after delay. (This. After the usual resets etc the system recommended an engineer visit which it booked for 1. build flat I needed Vodafone to send an engineer out. 15 credit to your bill. They will just waste your time. Have spent numerous hours on the phone to Virgin Media and the experience has been appalling. Hi Chez2681. TiVo. Sorry to hear you are having issues setting up the Quickstart kit. wrote: Hi - No, I am with Virgin Media Fibre Broadband and Phone. Options. The engineer then turns up for their appointment and can't doing anything as the external work has not been done. During the previous visits by different Engineers, two of them were very thorough and found that the box at the end of the road is exposed to the elements and so gets wet. Be aware that, given the time of year, this will not be immediately. I'm trying to contact the salesman who I previously talked to but he is not returning my calls. Engineer not turned up. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. Had you chosen to persevere then you would have also been entitled to £5. This has been booked for Tuesday however my services are now back up and working. I received a booking for an engineer after going through the on line checking process. Monday afternoon between 12-4pm-. I was due to be installed today and the engineer has not turned up. If its been that long - Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub serial numbers/MAC addresses off the barcode stickers and also your account number. Test your wireless connection. PO Box 4014. It could be a local noise ingress problem and they are checking all users on the same street box. We would like to show you a description here but the site won’t allow us. Chris. Fault occurred over a week ago, logged it with BTGS immediately. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. I believe it is a deliberate strategy by VM. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't take time off work to wait for an engineer, just wait until the next day and plug the router in yourself. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. Solved: Is there any way to book an engineer without having to phone? - 4918892 - 2Ah well here goes again. Give the broadband team a call 0330 041 2460. Tudor. Hi. 2 customer Service Agents gave me 2 different reasons, one was a fault in the area (there wasn't) and another said the equipment hadn't been delivered to the warehouse. No show. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. 33 a day and you’ve been paid £830. -----I've tried using WhatsApp to make contact, but haven't yet got passed the bot. I have been without a telephone line for 2 weeks, a new cable was fitted by Comex who are contractors for Virgin on 8th December 2020 as there was a fault with my old cable, a blockage on the line. I told the salesperson I could not set it up by myself, I definitely need an engineer, I was willing to pay £30. 22. Hi Simoncruse, Thanks for your post and welcome to the forums. Forum Member. You might like to try giving full details here first to get some advice. But if the socket is there and you have the router, it should be straight forward to set up yourself. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. 18/10/07 - 13:56 #4. In the whole time, no one showed up with not a single email or text message of explanation why. Give the broadband team a call 0330 041 2460 But if the socket is there and you have the router, it should be straight forward to set up yourself. 1 ACCEPTED SOLUTION. Is ther. Re: How do you book an engineer. Then, simply click Cancel next to your appointment details on your account dashboard and follow the steps. After entering the Hub settings, it turned out that the telephony was turned off. 25 per day. To be clear, this part-block is only in place for customers who haven't got an appointment in place. Restart your equipment. He then followed that up with the advice that I was eligible for a pod that would resolve my black spot issues to the rear of my property, at no cost, that he had. Cannot find details of visit in my account but had email confirming date and approx time 8. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. Jay28. You can wait on this forum for a VM staff member to respond - which may take a couple of days. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. I have booked you in for the next available appointment. Hi, My mum had an engineer visit as she had no signal message on her tv but when her next bill was taken by DD there was a £25 charge on it. Speed Virgin Media Not Allowing Me to Cancel. I will pop you over a private message - as I need to confirm some details. I understand that your concern is with regards to the installation of Virgin Media. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. Booking an engineer is easy with Virgin Media. We would like to show you a description here but the site won’t allow us. I was suppose to have a face-to-face interview. Phone. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. Turn on and start the Box. Sounds like you need a manned engineer install rather than self-serve. The do's and don'ts. in/myVM - where you can amend/cancel if needed. All the helpdesk staff said was they couldn't get hold of the engineer but have left him a voice mail. When I have tried to book an engineer online, it is saying that I don't have a tv on my account, when I do. If you can check the purple envelope top right of your screen that would be great. Virgin Media Data breach. on 10-02-2023 10:41. Also tried reconnecting the landline back in to the. Engineer no show. @Anonymous User. Wednesday it was still not working, after 50 minutes on hold to Now they discove. During their attempt to drill a hole in an illogical location, they managed to get pen and dirt marks all over the wall which do not come off— not to mention the hole of the failed drill attempt. Do not cancel your existing broadband service until Virgin is in and working. The woman said she'd booked an engineer appointment for the 28th March 1pm to 6pm. Email. Openreach engineer has twice failed to turn up - considering cancelling my contract. 4GHz) factory reset hub if not already tried - long pinhole press then let it boot up and settle. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 99 for a new landline, but it’s free if you already have one. Had a text saying an engineer needed to come and do some cabling from the box in the street to the front of my house, with a link for live chat. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. All its engineers are on our doorstep. That's only partly correct. Due to a misunderstanding I had my services suspended due to a bounced payment. Forum Member. But if the socket is there and you have the router, it should be straight forward to set up yourself. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. £5. Browse Virgin Media Virgin Media. If we need to send you some new equipment or book an engineer. set up and connections. I have been charged £25 for a call out fee! This was due to intermittent connection of devices. I do not work for VM. There's still clearly something going on here, despite using the online Virgin media. In response to Anonymous User's comment. Cable installation. Browse. 10. Engineers fails to turn up in My Virgin Media App Tuesday; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. Thanks for coming back to via private message to confirm your information. Can you let me know how to book an engineer p. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Wifi not working after engineer visit. tvtimes Posts: 9,276. I keep being told to go through my virgin app - 5172253. Any constructive help from Virgin Media would be expected considering the prices they. Virgin Mobile. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. 2: Seeker. There was a colonel in the Canadian Air Force who did shit like this completely undetected. Broadband & phone. Select “Settings” and press the “OK” button again. V6. Forum Member. I can be working on my laptop and suddenly it disconnects and states - 5243987. . Been trying to phone now for several days and it gets cut off every single time after waiting 45+ minutes. I've also tried to find a number on the website but I can't find the right one. 0 Kudos. Adduxi. Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline. Hello kaneledis. The two engineers out of the four, reported the box problem, but obviously it hasn’t been taken seriously,hence the two. Tv engineer charges. on 28-11-2022 20:27. Click on any of the available dates and timeslots to reschedule your appointment. unless you've spent the best part of a week trying. Engineer no show. If you don't mind, I will need to send you a private message to pass security. 15 if we don’t turn up on the promised day of an. Virgin Media continues to schedule 'call backs' to ensure an engineer has shown up. Stream from Virgin Media. He told me that I would have to enter my PCs IP address on my. The engineer who came to our area seemed very shifty when I asked him if it was a network problem. Turn on and start the hub. Options. Plug the cables into the hub. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. 08-02-2023 01:51 PM. Their service has stopped working and it is not fully fixed after two full working days. I do not work for VM. You may also be charged a £25 fee if you want a change to the setup of our services in your home. . he refused to give me his second name and by. Openreach engineer has twice failed to turn up - considering cancelling my contract. 3 weeks ago. 2: Seeker. 24 per missed appointment if your engineer does not turn up or cancels with less than 24 hours' notice. Options. Hi Thanks for joining me on PM. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. Gaming Support. Broadband. 22 along with broadband and TV. Charges could be imposed if a. Best,Sorry the self care checks didn't make a difference. Phone line change over. on 04-09-2022 17:19. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Options. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. I can’t seem to book an engineer, i was told I was eligible for QuickStart package so I ordered it and then realised I had no virgin box in the house to connect to 🤦🏻 I need to book somebody to come out and install this. When I switch it on, it is stuck on 'starting up'. She told me they had but offered no apology for their lateness. . 10-09-2020 22:04. Engineer not turned up. No texts have arrived, I did check on my third attempt that they had my mobile number correct. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Sorry to hear you are having an issue with installation. Updated on 25/08/23 by Abby_OVO. Phoned the next day (25th) - Turn off the hub, turn it back on again - turn it off at the wall, unplug the phone. Solved: Hi, I've had this issue for a couple of weeks on and off. We had the pack sent to us and have attempted to set it up ourselves. but helpful does not mean solved!) Today, my connection has completely died, and no reported faults in the area. Click the lower link (Share Live Graph) then click generate. Hi, Today, at 4 p. More Information. Jowa21. Hi, My install needs groundwork completed to get cable to my property, I was told this was happening on both of the stated dates. I was due to be installed today and the engineer has not turned up. I quickly turned it down because I did not want to take such a significant pay cut. Engineer turned up but no connection in box. For a new customer call the Pre-installation and delivery team on 0800 052 1734. A complaint is in place, it will not be closed until compensation is settled. I have booked you in for the next available appointment. Want to post how awful service Virgin media provide 15/02/2022 - is when when my Internet go live date was. FYI that I do not work for NOW, just a NOW customer trying to help. Explain what you need done - if an engineer visit is offered accept that. Hi. 00 pm. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. An engineer did turn up thanks and replaced the box so all is good now - VM need to improve their communications between different departments to ensure a better customer experience, I wouldn’t have minded the engineer not turning up if that had been relayed to me when the decision was made that nobody could be assigned to my fault, I received text messages up to and including the. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. Automatic compensation under Ofcom rules is £9. Forum Team. So I have no idea when I will be connected. Free interview details posted anonymously by Virgin Media interview candidates. Options. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. If you can check th. Used the 'diagnostics app on my mobile, and did a reset, checked cables, etc, powered off/on again, (following the instructions by diagnostics), no joy. Engineer not turned up. Went on to murder two women. 00 EST 0 It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Options. We thought ee would get it resolved. Then someone else will bring the internal parts and connect them up for you. We would like to show you a description here but the site won’t allow us. Poor Internet since installation. I'm really sorry to hear that we've had to put the installation on hold for now due to further works being needed to be completed. 03-12-2022 22:36 - edited 03-12-2022 22:36. My internet was supposed to have been live on Tuesday, no engineer required. Engineer didn't turn up. V6. The broadband signal is weak and non existent in some rooms. Check out the do's and don'ts, in our Community FAQs. 3 weeks ago. I have looked at the video on line about setting up the Hub. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. lovett wrote: ». Options. We had internet problems over the weekend. Networking and WiFi. Give the broadband team a call 0330 041 2460. Re: External works delays - engineer does not show up. . QuickStart, set up and connections. 1 REPLY. QuickStart, set up and connections. This estimate is based upon 2 Virgin Media Test Engineer salary report(s) provided by employees or estimated based upon statistical methods. Home Phone. The box has been like this for a couple of years. The property where this will be installed is currently empty and has never had Virgin installed before. Tuning in. With this I've created an internet monitoring script to detect when my PC losses internet connectivity. SpeedHello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. I'd suggest giving the broadband team a call and they can check the status of the engineer's visit. I have talked to about 10 different people on the phone and on the chat. Navigate to “Help & Settings” and press the “OK” button. Please let me know if there are any problems with the date or time and I can look to reschedule this for you. 22 but did not appear. Eliminating the HDMI port & lead is the next step. 22. Next door but one had his full installation. Using your remote control Select Help & Settings on the Home screen. eg3fix your landline; tap can't receive calls and it takes you straight back to the start. Engineer booked from 1pm to 6pm to run cable to another room. £5. A Ti-Vo was installed in one of the upstairs bedrooms. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. 4 and there is a potential problem My hub 3 connects to the incoming box on the wall with what looks like an ethernet type connection and cannot be removed and it connects to the router with a screw type add-on fitted by a Virgin Media engineer. Unacceptable wait for engineer appointment. 2. Ignore all the options and don't press any buttons then you should be placed into a. You can book a technician either by phoning customer support, or waiting for staff to reply here. Test Engineer salaries at Virgin Media can range from £37,664-£44,764. At a PayPoint or Post Office. Hi I hope you can help. Re: Engineer left me with 360 AND V6. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). To order an adapter, simply click Ready to switch in the. None of the advisors in India know what they are doing and - 5263894. Anyone else have this problem and how was it resolved? We would like to show you a description here but the site won’t allow us.